• Customer Care as a Service: outsourcing can help your startup wow clients 24/7

    24 days ago - By TechCrunch

    Your clients might not demand 24/7 customer service yet, but they are certainly hoping for it. It's easier said than done: how can a startup with a lean staff provide round-the-clock customer care? There are several options available, but more than ever, outsourcing is one of them.
    When should your startup consider outsourcing its customer care? And what should you look for in a provider? Here are some insights on what Customer Care as a Service can do for you, and how fast-growing startups have been leveraging this new class of partners to boost customer satisfaction.
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