• T-Mobile fined $40 million for faking ringtones and failing calls in rural areas

    4 days ago - By TheBoyGeniusReport

    T-Mobile will pay the US Treasury $40 million to settle a dispute with the FCC over failed calls and faked ringtones for rural areas. The FCC announced the fines on Monday , following a years-long investigation into actions that took place starting in 2016.
    The complaint broadly concerns how T-Mobile treats rural calls, specifically problems T-Mobile has with connecting calls to rural areas and the length of time taken to establish a call. The most significant problem appears to be that T-Mobile injected fake ringtones onto the line before the phone on the other end of the line started...
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  • T-Mobile to Pay $40M for Faking Rings on Calls to Rural Areas

    T-Mobile to Pay $40M for Faking Rings on Calls to Rural Areas

    4 days ago - By PCMag

    The shady business practice not only deceived customers but violated the FCC's rules, which prohibit service providers from injecting false ring tones on any calls.
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  • T-Mobile hit with $40M fine for fake ring tones in rural calls - CNET

    4 days ago - By CNET

    The Un-carrier admitted that it failed to correct problems with rural calls, and even injected fake ring tones to simulate the completion of calls.
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  • T-Mobile owes the FCC $40 million for playing fake ringtones in unconnected calls

    T-Mobile owes the FCC $40 million for playing fake ringtones in unconnected calls

    4 days ago - By The Verge

    T-Mobile has to pay $40 million as part of a settlement after the FCC ruled that it violated the law by adding fake ringtones to hundreds of millions of calls over several years. It will also have to act within 90 days and send a compliance report to the FCC once a year for the next three years.
    The carrier admitted to adding fake ringtones to make customers mistakenly believe the party they called was hearing their phones ring, when in fact the call might not have been connected yet. The FCC noted in a document , “A caller may then hang up, thinking no one is available to receive the...
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  • T-Mobile will pay $40 million following complaints about failed rural calls

    T-Mobile will pay $40 million following complaints about failed rural calls

    4 days ago - By PhoneDog

    T-Mobile is going to fork over $40 million as part of a settlement with the FCC.
    The Federal Communications Commission announced today that it's reached a settlement with T-Mobile regarding failed calls to rural consumers. The FCC received complaints that T-Mo customers were unable to reach customers of three rural Wisconsin carriers. And though T-Mo told the FCC that it had fixed the problem, the FCC continued to get complaints about failed calls.
    What's more, T-Mobile has admitted to injecting false ring tones into hundreds of millions of calls that didn't connect. That's a violation of...
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  • T-Mobile will pay $40 million for failing to fix rural calls

    4 days ago - By Engadget

    T-Mobile has agreed to pay the FCC $40 million for failing to fix ongoing call failures for rural customers. The carrier previously claimed that it had resolved the problem, but the Commission kept getting complaints about calls that weren't go...
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  • T-Mobile Settles FCC's Rural Dropped-Call Complaint for $40M

    4 days ago - By Phone Scoop

    T-Mobile today agreed to pay the FCC a fine of $40 million to settle two separate violations. First, the FCC concluded that T-Mobile failed to connect calls to customers served by three rural phone companies in Wisconsin. Moreover, the FCC found that the problems persisted even though T-Mobile claimed to have resolved the issues. "It is a basic tenet of the nation's phone system that calls be completed to the called party, without a reduction in the call quality - even when the calls pass through intermediate providers," said FCC Chairman Ajit Pai. "The FCC is committed to ensuring that...
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  • T-Mobile fined $40 million for using false ring tones on calls to rural areas

    T-Mobile fined $40 million for using false ring tones on calls to rural areas

    4 days ago - By Phone Arena

    The FCC announced today that T-Mobile has been fined $40 million for not improving the delivery of calls made to those living in rural areas. In the FCC Consent Decree order announcing the fine, the agency accused the nation's third largest carrier with inserting phony ring tones, giving a caller the impression that his/her call was going through. In reality, the connection was never made, and the phone owned by the recipient of the call never rang at all.
    Besides making the caller hang up thinking that no one was available to answer the phone, using the false ring tones also shielded...
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  • T-Mobile to pay $40 million over false ring tones on rural U.S. calls

    4 days ago - By Reuters

    WASHINGTON - T-Mobile USA Inc agreed on Monday to pay $40 million to resolve a government investigation that found it failed to correct problems with delivering calls in rural areas and inserted false ring tones in hundreds of millions of calls, the Federal Communications Commission said.
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  • FCC dings T-Mobile $40M for faking rings on calls that never connected

    4 days ago - By TechCrunch

    T-Mobile will pay $40 million as part of a settlement with the FCC for playing ringing sounds to mislead customers into thinking their calls were going through when in fact they had never connected in the first place. The company admitted it had done so “hundreds of millions” of times over the years.
    The issue at hand is that when someone is trying to call an area with poor connectivity, it can sometimes take several seconds to establish a line to the other party - especially if a carrier itself does not serve the area in question and has to hand off the call to a local provider. That's...
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  • T-Mobile to pay $40 million penalty for inserting false ring tones in rural U.S. calls

    4 days ago - By Reuters

    WASHINGTON - T-Mobile USA Inc agreed on Monday to pay $40 million to resolve a government investigation that found it failed to correct problems with delivering calls in rural areas and inserted false ring tones in hundreds of millions of calls, the Federal Communications Commission said.
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